Returns & Refunds

Returns & Refunds Policy – In Her Softness

We want you to feel completely satisfied with your purchase.

In line with the Consumer Contracts Regulations 2013, you have the right to return your order within 14 days of receiving it.

To be eligible for a return, items must be unused, unworn, and in their original condition with all tags still attached. Items must also be returned in their original packaging.

For hygiene reasons, we cannot accept returns on items that have been worn, used, or had their tags removed.

Once your return is received and inspected, your refund will be processed within 14 days. The original standard delivery cost will be refunded where required by law.

Return shipping costs are the responsibility of the customer unless the item is faulty.

If your item arrives damaged or faulty, please contact us as soon as possible with proof so we can resolve the issue.