FAQ

What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags attached.

How do I request a return or refund?
You can contact us via email with your order details, and we will guide you through the return process.

Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 5–10 working days to your original payment method.

Do you offer exchanges?
Yes, exchanges are available for different sizes or items, subject to stock availability.

How long does delivery take in the UK?
Standard UK delivery usually takes 2–5 working days. You will receive tracking details once your order has been dispatched.

Do you offer international shipping?
No, we currently only ship within the UK. We hope to offer international shipping in the future.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

How should I care for my nightwear?
We recommend gentle washing in cold water, using mild detergent, and air drying to maintain fabric quality and softness.

What if I receive a damaged or incorrect item?
If you receive a faulty or incorrect item, please contact us as soon as possible with photos. We will arrange a replacement or refund.