FAQs – In Her Softness

1. What is your return policy?
   We accept returns within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags attached.
2. How do I request a return or refund?
   You can contact us via email with your order details. Our team will guide you through the return process step by step.
3. Are returns free?
   Return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.
4. How long does it take to receive a refund?
   Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
5. Do you offer exchanges?
   Yes, exchanges are available for different sizes or items, subject to stock availability.
6. How long does delivery take in the UK?
   Standard UK delivery usually takes 2–5 working days. You will receive tracking details once your order is dispatched.
7. Do you offer international shipping?
   Yes, we offer international shipping. Delivery times and charges vary depending on the destination.
8. How can I track my order?
   Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
9. How should I care for my nightwear?
   We recommend gentle washing in cold water, using mild detergent, and air drying to maintain fabric quality and softness. Please refer to our care guide for each fabric type.
10. What if I receive a damaged or incorrect item?
    If you receive a faulty or wrong item, please contact us immediately with photos. We will arrange a replacement or refund as quickly as possible.